Discover Media Touchscreen Fault

[Ads_Essex]

This thread discusses the issues with the screen

OEM Headunit Problems [Merge]

Today the discover media system rebooted 3 or 4 times within about 20 mins of driving. At the time the nav was displaying and sd card music playing. Thought it might have been a corrupt music file but I couldn't repeat the problem so ruled that out and It hasn't done it again?? Anyone...

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[Carpinus]

Thank you mmi.

The photos were very informative.

 

[Carpinus]

Since writing about part of the touchscreen not working, it has now escalated to none of the buttons working such as Navigation/Radio etc. I am left with one radio station that it happened to be on when the present fault occurred. As you can imagine it is very difficult to go back to the days before satnav. Perhaps, somebody has been in a similar situation and can throw some light on my predicament?

 

[Insert Coin]

Have a search, there’s a company that fixes them for about £300, pretty sure they posted on here last week.

 

[Ads_Essex]

Since writing about part of the touchscreen not working, it has now escalated to none of the buttons working such as Navigation/Radio etc. I am left with one radio station that it happened to be on when the present fault occurred. As you can imagine it is very difficult to go back to the days before satnav. Perhaps, somebody has been in a similar situation and can throw some light on my predicament?

Have a search, there’s a company that fixes them for about £300, pretty sure they posted on here last week.

See this post @Carpinus:

Mines back working now - review here:

Ingleby Electronics

After my Discover Media screen started getting dead-spots and then ultimately ghosting to the point that the only screen I could have it on was the Main Menu (otherwise it’d call people or change sat-nav destinations) I followed these two and got it repaired.. Had similar issue with...

www.t6forum.com

 

[Carpinus]

Have a search, there’s a company that fixes them for about £300, pretty sure they posted on here last week.

Thanks Insert Coin - now searching.

 

[Insert Coin]

Thanks Insert Coin - now searching.

See the link above from @Ads_Essex

 

[T6Paul]

The right hand side of my touch screen no longer works on my Nov 2016 Generation 6 Caravelle. Also radio stations jumping about. Can anyone help?

The right side of my 2017 discover media has stopped working as of last night, no other issues (yet!)

I’m assuming I’ll need a new HU? If that’s the case I’ll be going aftermarket. Hopefully solving the poor DAB at the same time…

Thoughts and recommendations welcomed.

Thanks Paul

 

[Insert Coin]

Your options for repair are 4 posts above, new screen for £320ish.

 

[T6Paul]

Your options for repair are 4 posts above, new screen for £320ish.

I’d probably just replace the whole unit if that’s the cost for a fix, which could fail again?

 

[Insert Coin]

Personally, I don’t think the Disco unit was worth £320 when new, mine is sat on a dusty shelf in the garage.

 

[Salty Spuds]

My van is going in on Wednesday for yet another attempt by the dealer to fix the head unit. Usual symptoms, RHS of the screen unresponsive & "ghost" activation of the soft keys on the bottom of the screen. I've done a VCDS scan & its come up with the following fault. I'm assuming that it's a hardware "Mechanical Failure" fault that will require a new head unit. Fortunately it's just inside the extended warranty period. My question is, are my assumptions re; hardware fault correct? should I be fobbed off with another software update? (they've already done one & the fault has got worse) or am I in order pressing for a replacement head unit?
PS, I've searched both the forum & Ross Tech wiki & can't find any reference to the fault in question.
-------------------------------------------------------------------------------
Address 5F: Information Electr. (J794) Labels:| 5G0-035-MIB-STD2.clb
Part No SW: 5C0 035 680 E HW: 5C0 035 680 E
Component: MU-S-ND-ER H31 0369
Serial number: VWZAZ2T5045638
Coding: 065700013C00000011111101008808031F020056002001004F
Shop #: WSC 02737 790 50316
ASAM Dataset: EV_MUStd4CTSAT 001022
ROD: EV_MUStd4CTSAT_VW32.rod
VCID: 23061A942AF8F197F2-8076

Data carrier:
Subsystem 1 - Part No SW: 5NA 919 866 CA HW: -----------
Component: ECE AS 22/23 --- 1810
Serial number: --------------------

1 Fault Found:
6145 - Display and Control Head 1 for Information Electronics
B129E 07 [008] - Mechanical Failure
Intermittent - Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 6
Fault Frequency: 7
Reset counter: 254
Mileage: 68400 km
Date: 2022.05.15
Time: 12:09:30

Voltage terminal 30: 14.3 V

 

[Ads_Essex]

@Dav-Tec or @Ianidor may know the answer to this

 

[Dav-Tec]

My van is going in on Wednesday for yet another attempt by the dealer to fix the head unit. Usual symptoms, RHS of the screen unresponsive & "ghost" activation of the soft keys on the bottom of the screen. I've done a VCDS scan & its come up with the following fault. I'm assuming that it's a hardware "Mechanical Failure" fault that will require a new head unit. Fortunately it's just inside the extended warranty period. My question is, are my assumptions re; hardware fault correct? should I be fobbed off with another software update? (they've already done one & the fault has got worse) or am I in order pressing for a replacement head unit?
PS, I've searched both the forum & Ross Tech wiki & can't find any reference to the fault in question.
-------------------------------------------------------------------------------
Address 5F: Information Electr. (J794) Labels:| 5G0-035-MIB-STD2.clb
Part No SW: 5C0 035 680 E HW: 5C0 035 680 E
Component: MU-S-ND-ER H31 0369
Serial number: VWZAZ2T5045638
Coding: 065700013C00000011111101008808031F020056002001004F
Shop #: WSC 02737 790 50316
ASAM Dataset: EV_MUStd4CTSAT 001022
ROD: EV_MUStd4CTSAT_VW32.rod
VCID: 23061A942AF8F197F2-8076

Data carrier:
Subsystem 1 - Part No SW: 5NA 919 866 CA HW: -----------
Component: ECE AS 22/23 --- 1810
Serial number: --------------------

1 Fault Found:
6145 - Display and Control Head 1 for Information Electronics
B129E 07 [008] - Mechanical Failure
Intermittent - Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 6
Fault Frequency: 7
Reset counter: 254
Mileage: 68400 km
Date: 2022.05.15
Time: 12:09:30

Voltage terminal 30: 14.3 V

No software update will fix that the screen is fubar by the looks of it. I can replace the screen for £275

 

[Salty Spuds]

No software update will fix that the screen is fubar by the looks of it. I can replace the screen for £275

Thanks for the reply. Hopefully I can get it under warranty. If not, watch this space…

 

[Perfectos]

My van is going in on Wednesday for yet another attempt by the dealer to fix the head unit. Usual symptoms, RHS of the screen unresponsive & "ghost" activation of the soft keys on the bottom of the screen. I've done a VCDS scan & its come up with the following fault. I'm assuming that it's a hardware "Mechanical Failure" fault that will require a new head unit. Fortunately it's just inside the extended warranty period. My question is, are my assumptions re; hardware fault correct? should I be fobbed off with another software update? (they've already done one & the fault has got worse) or am I in order pressing for a replacement head unit?
PS, I've searched both the forum & Ross Tech wiki & can't find any reference to the fault in question.
-------------------------------------------------------------------------------
Address 5F: Information Electr. (J794) Labels:| 5G0-035-MIB-STD2.clb
Part No SW: 5C0 035 680 E HW: 5C0 035 680 E
Component: MU-S-ND-ER H31 0369
Serial number: VWZAZ2T5045638
Coding: 065700013C00000011111101008808031F020056002001004F
Shop #: WSC 02737 790 50316
ASAM Dataset: EV_MUStd4CTSAT 001022
ROD: EV_MUStd4CTSAT_VW32.rod
VCID: 23061A942AF8F197F2-8076

Data carrier:
Subsystem 1 - Part No SW: 5NA 919 866 CA HW: -----------
Component: ECE AS 22/23 --- 1810
Serial number: --------------------

1 Fault Found:
6145 - Display and Control Head 1 for Information Electronics
B129E 07 [008] - Mechanical Failure
Intermittent - Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 6
Fault Frequency: 7
Reset counter: 254
Mileage: 68400 km
Date: 2022.05.15
Time: 12:09:30

Voltage terminal 30: 14.3 V

Lots of issues with the T6 touch screen between certain dates, it’s a know problem with suffix “C” or older units being affect (100% fail rate).
VW do not acknowledge the issue, but fortunately it can be rectified 100% .

Have a look at the threads contained in this thread: post two contains links to other threads

Touch screen and satnav problems

Hope the info may be able to persuade VW of the known problem and pay to have it fixed under warranty

 

[Salty Spuds]

Just to put this to bed, head unit replaced by VW under extended warranty. The replacement was on back order for a couple of months, but now all sorted.

 

[Deaky]

With carplay, I have my icon bar on the RHS of the screen. None of the icons work except the bottom one.

Similarly in the VW menu, the back arrow top right of the screen doesn't work.

I've rebooted the unit and it's made no difference. Is there somewhere I can re calibrate the touch screen?

 

[Salty Spuds]

With carplay, I have my icon bar on the RHS of the screen. None of the icons work except the bottom one.

Similarly in the VW menu, the back arrow top right of the screen doesn't work.

I've rebooted the unit and it's made no difference. Is there somewhere I can re calibrate the touch screen?

That’s how ours started, it gradually got worse until the unit became unusable. VW had several attempts to rectify it, software updates etc. eventually they replaced the unit.

 

[Loz]

Replacement diy by @Coradia63 in this post..

OEM Headunit Problems [Merge]

Van went back into VW van center Liverpool on 22/12/20 for second diagnostics and a software upgrade, total invoice £102.30. the faults have now been rectified, I was told to monitor the system over the coming weeks and if it reoccured they would look to fit a replacement unit. VW customer...

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