Fair my a*se. If I have a return on amazon, they send me a return label by email, I take to a drop off point, it’s checked in and then immediately my refund is issued or a replacement is in the post.Lol..
Go Mick.
.
There proceeded Seems fair enough though.
You send yours back, once they have it, they send out a new one.
I'd be happy with that.
Ecoflow is a Chinese company as far as I'm concerned. But they have distribution hubs dotted about including Europe.
Equally Apple will send you a replacement and it is a one for one swap (you give them the problem item, they hand you the new replacements) with the courier all within 24 hours.
This lot want to send me a label (4 days) I then take it somewhere, it goes into transit to Europe (4-7 business days) they receipt it, log it in and then send me a new one (4-7 business days). It’s anything but fair and I am not happy about it .
The founders are Eli Harris an American and 2 American Chinese.
I’m off skiing on Sunday, I’m flying, but on my return I am off to the lakes for hiking for 4 days. With their proposed timeline I’m not gonna see it back in time. Amex refund 48 hours, order another next day delivery job done and then they can come and pick up the busted one!
rant over! Sun is out