@Fish have you Any news yet from @HiLo Roofs
Fish's T6.1
- Thread starter Fish
- Start date
HiLo Roofs
Member
@Fish I’ve just been notified of your post by @DaveyB . I haven’t had any notifications off this forum regarding your post until just now hence the delay in responding and we don’t appear to have received any prior communication from you at all regarding this issue? If you have contacted someone at HiLo regarding this issue, please can you advise who it was you spoke to and when so I can look into this ASAP.
When I ordered my @HiLo Roofs I was aware of this and requested(regardless of cost) to be rectified and paid for the 'H' rail to have an additional powder-coat..
Obviously customer service has failed again.
Regarding your comment above, I have checked through our records and there was no order for powder coated rails, so we haven't supplied them and nor have you been charged for them.
I’m sorry if you feel our customer service has failed, however I hope you can understand that when posts are started on social media, the person/company being posted about doesn’t necessarily receive notifications to make them aware. As always, if someone has any queries/ questions or complaints, we’d encourage them to contact us directly, either by phone or through our website, rather than risking them not seeing your post and people unfairly being given the impression that our customer service is poor as that can be very damaging to a business.
If you would like a representative from HiLo to call you to discuss this further, please PM me your phone number and I will ask the Workshop to call you today. Thanks, Kerri
I have to agree with @Fish here. The duct tape is a totally inadequate solution. The tape on my roof ripped as the installer was demonstrating how to operate the roof. It's purely there to cover up the cut marks where the upper channel is removed to enable you to take out the sliding hatch. IMO it's a bodge and I'd expect better on a product costing several thousand pounds.
My solution cost less than a fiver from B&Q. A length of 20mm L shaped silver plastic and some double sided tape.
My solution cost less than a fiver from B&Q. A length of 20mm L shaped silver plastic and some double sided tape.
@HiLo Roofs
Don't get me wrong, I still standby my previous posts, I feel that HiLo are the best roof (for its intended purpose; that being lowest profile) on the market. I would not hesitate in recommending the Hilo to members of this forum as well as any other Transporter owner (and have done this on many occasion). But.. for me, and others that have a HiLo, this is not an acceptable way to finish a high class roof system.
Someone at the factory should be saying to themselves, “this doesn’t look good enough! Does sticking 50p worth of tape on to this part of the system finish our high quality product in a manner that we think should be synonymous with our brand name? Why are we using tape when our customers are paying us £1000’s? We need to do this better! What can we do to make it better?”.
This is not a fitter/installation issue and solely on HiLo to sort or change their product for new customers.
You want to be best on the roof market.. and I want to have the best.!
@Deaky thank you mate, will look into this as a temp measure until resolved.
Don't get me wrong, I still standby my previous posts, I feel that HiLo are the best roof (for its intended purpose; that being lowest profile) on the market. I would not hesitate in recommending the Hilo to members of this forum as well as any other Transporter owner (and have done this on many occasion). But.. for me, and others that have a HiLo, this is not an acceptable way to finish a high class roof system.
Someone at the factory should be saying to themselves, “this doesn’t look good enough! Does sticking 50p worth of tape on to this part of the system finish our high quality product in a manner that we think should be synonymous with our brand name? Why are we using tape when our customers are paying us £1000’s? We need to do this better! What can we do to make it better?”.
This is not a fitter/installation issue and solely on HiLo to sort or change their product for new customers.
You want to be best on the roof market.. and I want to have the best.!
@Deaky thank you mate, will look into this as a temp measure until resolved.
- I am not after a selfish fix(yes, I want it resolved and no doubt that my
whistle installer will correct this upon my next visit) for this posted issue nor am I here slating @HiLo Roofs
I am posting this to make others aware and for @HiLo Roofs to improve their quality assurance and deliver on thier reputation and expected standards.
I have been let down before by companies that I have recommended and will not let this happen again!
Yes, people make mistakes and errors happen.. but the fact that this poor and unaccepable finish has continued more than once, has to be changed for all that are concerned.
We could argue over wether I have been just in going direct to the forum.. but I feel that this needs to be addressed on a larger scale than just my bus, it needs to go back to the root cause..
I have not followed any promotional posts on Insta or tweeter etc with negative social posts or have I taken this to any other platform.. just the members, installers of this forum, who should be aware of this for their own builds/installs. I don't want to see other vans with the same problems and do nothing about it.. its not me!.
@HiLo Roofs Take it as a constructive criticism for you to look at this process and adjust it to improve.
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I’ve had questionable workmanship/fitting etc in past and just recently. I wish someone had taken the time to leave a trail of posts on the companies I’ve used that aren’t all glowing reviews and highlighted the issues theyd had I could of looked for instead of finding out a few weeks and months down the line. I’m happy to see constructive criticism that will either get sorted out by suppliers/installers, or more often than not a fellow member adds their input and solution. Been watching this build for a while and love the work that’s been put in and attention to detail so feel for you @Fish when it’s not up to standard. Look forward to the next mods and updates
This is why this forum is so good.. its open and honest.. nobody wants to waste money nor do we want poor workmanship.. IMO.
Just read this thread, whilst awaiting picking up a 2015 T6. Awesome build and I hope to use some of the tips here. Mine wont be so fast or so good.
Hope you get the Hilo issue sorted.
ps I am looking to get some trim removal tools. Any suggestions guys?
Thanks
Hope you get the Hilo issue sorted.
ps I am looking to get some trim removal tools. Any suggestions guys?
Thanks
I bought a cheap set of Draper trim tools from amazon.. not the best but have lasted and tackled what I use them for..
I have the same set, and i'd suggest if they've worked for what you've done, that should be on Drapers website as a testimonial, with a link to this thread, because that's far more work than most of these sets will see in a lifetime.
Are these the ones?
https://www.amazon.co.uk/Draper-ITK-2-Expert-22492-Removal-x/dp/B008H14V4U
https://www.amazon.co.uk/Draper-ITK-2-Expert-22492-Removal-x/dp/B008H14V4U
That's them!. They live in the seat base for when I have 5mins to mess about in the bus during the day
They don't need little old me on their site pal.. but feel free to link us(T6F) in.
Hi Kerri. @HiLo Roofs
Thanks for the response following @DaveyB nudge.
This has obviously been discussed at HiLo so would like to know what solution will be for us and how this maybe rectified for the potential customers that are watching this thread.
Thanks.
Fish
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