Has anyone successfully challenged VW's price increase?

I agree that price increases “have been talked about” but that’s only chit chat in the public domain. Should the dealer have been in touch with the buyer as soon as the increase was announced & given the buyer the option to cancel then, instead of waiting 12 months?
No

They didn't know the delivery date, so they didn't know the price.
 
Nah, that’s a completely incorrect interpretation.

They advised you of the increase before delivery (and delivery would require full payment in this case)

You have been given 21days to accept or walk away.


IMO you’ve left it far too late. Price increases have been talked about for months. You could have had all these discussions up front.
Not sure about that TBH. If I have 21 days to accept or walk away from now, then this would contradict clause 4, shown below, which says I have to collect in the next 14 days. To me, this gives weight to the interpretation that the dealer should have informed me before this point.

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The dealer knew of a price increase in December 2021 and failed to pass this information on. If at that point @Bav wasn't happy he would have been much more likely to cancel the order than 13 month later - I think you have a valid argument.
 
The dealer knew of a price increase in December 2021 and failed to pass this information on. If at that point @Bav wasn't happy he would have been much more likely to cancel the order than 13 month later - I think you have a valid argument.
Click and read.



He knew in March there was increase and potentially more.......
 
No

They didn't know the delivery date, so they didn't know the price.
I don't get the logic that says "because there may be further price rises, we can't tell the customer about this confirmed price rise".
 
I don't get the logic that says "because there may be further price rises, we can't tell the customer about this confirmed price rise".
Are you crazy?

You said the dealer told you in march last year!

Just had the same call from the same dealer :(. They reckoned the net increase for me currently stands at "...between £1,200 and £1,300, plus VAT...", and that "...there's a high probability of another price increase next month" (percentage unknown).

I was offered the option to walk away, but having recently dropped a £10k deposit for a camper conversion, that wasn't an offer I could contemplate. (I might even take this opportunity to add an extra I overlooked at order).
 
However, I do take issue with the timing of the "notice of the increase to the Purchaser".
Fellow Yorkshireman here too. I agree with you that there's leverage there and think you should take it up with them. To me, it's explicit that they shall inform you and implicit that they would do this before the RRP changes (...the RRP for the goods shall be increased...). If the costs went up over a year ago and they're only telling you now, just prior to delivery, I'd say that gives you leverage. I'm not a lawyer but have been responsible for writing, negotiating and agreeing contracts for my company for nearly 20 years. It doesn't matter what has been said on a forum or even discussed in trade news because the only relevant entities in the T&Cs are the SELLER and the PURCHASER. I.e. they have a duty to tell you directly.

BTW - How sure are you that the price increase is from Dec 21 and not Dec 22? Could it be a slip of the keyboard from them?

Edit: just seen the latest post from Mk2Golf24v - they told you in March '22 about the increase? If so, can't see the leverage.
 
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None of this is a surprise really is it.......?

The Ts & Cs specifically state "the Seller shall give notice... to the purchaser". Pretty sure "give notice" has a specific, legal meaning that does not rely upon hearsay and ongoing public discussions.
 
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On you go then, pursure the dealer and VW through the courts...... Let us know how you get on, with no van and lawyers fees.
 
On you go then, pursure the dealer and VW through the courts...... Let us know how you get on, with no van and lawyers fees.

I think you're missing the point here, I don't think @Bav was ever going to go as far as solicitors and court, but the fact the dealers didn't communicate the price increases in a timely manner gives a him a reasonable point of discussion, at least in my opinion.
 
Are you crazy?

You said the dealer told you in march last year!
They did, but I'd already paid my deposit to the converter by that point (so it was already too late) and the range they quoted was significantly less than they're now saying they want.
 
BTW - How sure are you that the price increase is from Dec 21 and not Dec 22? Could it be a slip of the keyboard from them?
¯\_(ツ)_/¯ just going on what's in the dealer's email.
Edit: just seen the latest post from Mk2Golf24v - they told you in March '22 about the increase? If so, can't see the leverage.
Yeah, back in March 2022 I knew there'd be an increase, but not how much and that was already too late anyway, as I'd paid my conversion deposit a month earlier.
 
¯\_(ツ)_/¯ just going on what's in the dealer's email.

Yeah, back in March 2022 I knew there'd be an increase, but not how much and that was already too late anyway, as I'd paid my conversion deposit a month earlier.
They would need to notify you in writing (or email) each time the RRP changes. A small range (you mention a range of £100 in your March post) would, I imagine, be an acceptable form of increase notification. Did they write to you again notifying you of the second increase? If they did, my opinion is they kept to their side of the T&Cs and you won't have much if any leverage in your conversations with them.
 
They would need to notify you in writing (or email) each time the RRP changes. A small range (you mention a range of £100 in your March post) would, I imagine, be an acceptable form of increase notification. Did they write to you again notifying you of the second increase? If they did, my opinion is they kept to their side of the T&Cs and you won't have much if any leverage in your conversations with them.
The range they gave (over the phone) was £1100 to £1300 +VAT. The actual increase is £2300 inc VAT (with, according to the dealer's email, no further price increases applied since Dec 2021).
 
Mine went up £4507 which is a big chunk of change, hit the roof wrote to dealer and VW customer services complete waste of time the out come was its the VW brand that puts the cost up either pay up or walkaway……
After 15 months of waiting its not good and took the shine off the hole experience..
Until I had the first drive….
 
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The range they gave (over the phone) was £1100 to £1300 +VAT. The actual increase is £2300 inc VAT (with, according to the dealer's email, no further price increases applied since Dec 2021).
I see. So they waited from March '22 til Jan '23 to inform you of the extra £1k? Maybe you do have leverage to argue away the extra £1k. Them just saying 'high chance of another rise' without quantifying it, and then waiting 9 months to tell you - yeah, I'd insist on seeing your contact at the dealer face-to-face and argue that £1k away on the basis that they haven't stuck to their side of the bargain in terms of timely notification of RRP increase.

BTW I think your angle about having put a deposit down at the converters is potentially something you don't mention to the dealers - I can't see how it helps you. Your angle should be that they're at fault for not notifying you and the conversion company story just clouds that issue imo.
 
I see. So they waited from March '22 til Jan '23 to inform you of the extra £1k? Maybe you do have leverage to argue away the extra £1k. Them just saying 'high chance of another rise' without quantifying it, and then waiting 9 months to tell you - yeah, I'd insist on seeing your contact at the dealer face-to-face and argue that £1k away on the basis that they haven't stuck to their side of the bargain in terms of timely notification of RRP increase.

BTW I think your angle about having put a deposit down at the converters is potentially something you don't mention to the dealers - I can't see how it helps you. Your angle should be that they're at fault for not notifying you and the conversion company story just clouds that issue imo.
Appreciate the advice @CJW.

If I could get them to revert to the amount they stated back in March, I'd consider that an equitable outcome.
 
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