Fair play @Insert Coin. As you said originally he has filled the ad blue at least twice, so can’t claim that he doesn’t know.
Yip sad but true if he was not shown the correct method ??Blimey, I trust you'd given him sufficient training on the van you supplied @Insert Coin. I can see tribunal lawyers rubbing their hands already
are you taking the piss? lol
yes, attitude not helping
be careful posting HR related stuffs here, could be held against you if further litigations
I can't see how the dealer is justifying stripping the engine, if the adblue was added in place of diesel, the engine would have stopped because the adblue thinned the fuel to the point it would not ignite, ergo the engine stops,it's not like he's put the adblue in the oil filler hole and it's swimming around the oilways causing bearing damage, inside the cylinders there is water vapour produced during normal running, nothing the engine can't handle. The fuel filter would have retained most of the water.
Drain the tank, change the filter and it should be fine.