Leicester Parkway VWVC

[JOG]

OK, but specifically telling them you know the version numbers of the update may have got somewhere.

I hope you are pulling my leg as i don’t agree….there is only so much hand-holding to be done.

 

[DXX]

I hope you are pulling my leg as i don’t agree….there is only so much hand-holding to be done.

I tend to strongly agree, you pay a high rate to a specialist for them to do the thinking.
As for who’s who working as the specialist, yes they are only human but if they can’t take the heat make way for someone who can, you get paid to do a job, so do it.
Too much pussy footing around in the UK these days.

 

[T6ARF]

I’ve personally never had a good experience at Parkway Leicester. I wouldn’t ever take my van there even if you paid me. The last time I did take it there was for a warranty job, but never again! In my experience the incompetent service reception staff don’t seem to give a monkey’s about customer service and are quite rude.

 

[JOG]

I’ve personally never had a good experience at Parkway Leicester. I wouldn’t ever take my van there even if you paid me. The last time I did take it there was for a warranty job, but never again! In my experience the incompetent service reception staff don’t seem to give a monkey’s about customer service and are quite rude.

More “name and shame” like this is needed. I feel sorry for those who believe they are engaging “the experts” when they go to a stealer.

 

[T6ARF]

More “name and shame” like this is needed. I feel sorry for those who believe they are engaging “the experts” when they go to a stealer.

Totally agree. I’m lucky enough to have been going to a good old fashioned garage for a number of years where you can actually speak to the mechanic/owner of the garage. No bullshit, just the work and parts that are required and a personal touch too.

 

[Steve Hales]

If you knew your van had an outstanding update, with regards to software version.. why didn't you tell them when you booked it in, or dropped it off in the morning?
The sos warning could have happened at any point, so hardly caused by the dealer. Just bad timing, if nothing else!

Granted, its not the best with missing it needed an update, but they're only human? Surely..

I did tell them when I booked it in and this morning when dropping it off.
I can't be the only T6.1 that they have had in for the software update to the media unit? I had to show them a screen shot of a photo off this forum with the latest update on to prove a point and that's when they agreed and said they need to get a SD card with the update.

Regarding the SOS warning, I got the van in May 2020 and today when I start it in the VW carpark the error comes up.... That's not bad luck.

 

[DaveD]

If you knew your van had an outstanding update, with regards to software version.. why didn't you tell them when you booked it in, or dropped it off in the morning?
The sos warning could have happened at any point, so hardly caused by the dealer. Just bad timing, if nothing else!

Granted, its not the best with missing it needed an update, but they're only human? Surely..

Phil, sorry but it's a premium service we pay for, can't we expect at least a half competent service?

 

[JOG]

Phil, sorry but it's a premium service we pay for, can't we expect at least a half competent service?

Unfortunately, as demonstrated, expectations and reality frequently differ!

Totally agree. I’m lucky enough to have been going to a good old fashioned garage for a number of years where you can actually speak to the mechanic/owner of the garage. No bullshit, just the work and parts that are required and a personal touch too.

I wish I had one of those down my way! I can’t complain, a fellow forum member could point me at a stealer worth talking to.

 

[RosscoMossco]

Has anyone had any issues with this dealer recently? I've read some pretty negative reviews. But they seem to be very competitive on price.

Cheers

 

[Lotuscamper]

As I write this on Monday 3 Feb 2025, i am waiting for a call back from service desk manager at Parkway. A week ago on way to school drop off oil warning light flashing, so got to school and parked. Checked the dipstick no issue, called AA they arrived, checked it no issue. Put their laptop got 4 codes, I took a picture of screen, didnt clear codes. AA guy suggested we go down to Parkway as a breakdown and get it checked.
Long story but Parkway insisted Oil issue was overfilling, I have not put a drop in it over 18 months, it was due a service but i have done just about 10k.
After paying out £1100 on picking up VW on saturday when we were told works cost about £745????
The other works was DSG oil service, Air Con service as they said it was due. I didnt know anything about service schedules as I dont have the book but i should have researched the intervals my bad! There was a £300 odd diagnose costs hence the final total which were not fully told about until saturday

 

[Hilly64]

Has anyone had any issues with this dealer recently? I've read some pretty negative reviews. But they seem to be very competitive on price.

Cheers

I normally go Cov but used parkway for recent minor service. Had usual health check no issues which was a surprise as I knew from previous MOT and service that the rear brake pads were end of life. 4 days later I had metal on metal low and behold they were completely shot.

No drama as had new pads and disk from Nutexa ready to fit.

spoke to service manager who was apologetic but seriously how can you miss shot brake pads which are a basic check? Not a major for me in this case however some customers will rely on their dealer to keep them safe!

 

[Mick]

As I write this on Monday 3 Feb 2025, i am waiting for a call back from service desk manager at Parkway. A week ago on way to school drop off oil warning light flashing, so got to school and parked. Checked the dipstick no issue, called AA they arrived, checked it no issue. Put their laptop got 4 codes, I took a picture of screen, didnt clear codes. AA guy suggested we go down to Parkway as a breakdown and get it checked.
Long story but Parkway insisted Oil issue was overfilling, I have not put a drop in it over 18 months, it was due a service but i have done just about 10k.
After paying out £1100 on picking up VW on saturday when we were told works cost about £745????
The other works was DSG oil service, Air Con service as they said it was due. I didnt know anything about service schedules as I dont have the book but i should have researched the intervals my bad! There was a £300 odd diagnose costs hence the final total which were not fully told about until saturday

Mate Parkway are just shit. My 2017 van had 1300 miles on the clock and the fuel gauge stuck. Told them this BEFORE it was converted. Took it in for service some balloon tried to blame the fitting of the diesel heater and it is not covered under warranty despite me logging it with them. Wouldn’t even look at it although the converter was VW approved.

Took it to Coventry Van centre and got whole new level of service. They warned me if they took it apart, the diesel heater was the issue I’d get a bill.

They had a look and the sender was duff. Been going there ever since. Great level of service. Ask for Rachel or Chris. Good honest people.

 

[Hilly64]

Mate Parkway are just shit. My 2017 van had 1300 miles on the clock and the fuel gauge stuck. Told them this BEFORE it was converted. Took it in for service some balloon tried to blame the fitting of the diesel heater and it is not covered under warranty despite me logging it with them. Wouldn’t even look at it although the converter was VW approved.

Took it to Coventry Van centre and got whole new level of service. They warned me if they took it apart, the diesel heater was the issue I’d get a bill.

They had a look and the sender was duff. Been going there ever since. Great level of service. Ask for Rachel or Chris. Good honest people.

I agree re Coventry, I had some issues but tbf their hands were tied by the whole VW b*ll Sh*t processes which sometimes blow your mind. They did do their best to help

All in all felt far more comfortable with them and whilst a not so convenient 45min drive I would rather do this and have some level of confidence.

back there in two weeks for a glow plug 2 replacement

 

[Lotuscamper]

Not heard back from Parkway and it’s mid afternoon apparently manager doing interviews
Anyway I found an independent place called VW transporter specialists in Wigston Leicester so next service I give them a go ?

Anyone used them ?

 

[Hilly64]

Not heard back from Parkway and it’s mid afternoon apparently manager doing interviews
Anyway I found an independent place called VW transporter specialists in Wigston Leicester so next service I give them a go ?

Anyone used them ?

I can vouch for Lion Garage Hinkley

used them for the T5 but not yet for T6 as have warranty

The Motor Company are good but not VW specialist

 

[Lotuscamper]

I can vouch for Lion Garage Hinkley

I was hoping to use a garage that can update the Vw electronic service book I know I should get to uptight about this as paper records as good but with the on board computer needs to set etc seem sensible thing? This Vw specialist place saying they can access the electronic service book it looks a good place possibly ? Their google reviews are promising

 

[John A]

I feel it's about time I gave my VW dealer a good review.

My sales chap Steve was, and still is a great guy, and very good at his job.
I had no intention of replacing my previous Vivaro, because it was only 2 years into a finance deal though my business, but Steve was given the outstanding balance, the amount I wanted to pay as a deposit, and what my business would pay a month, and to be fair it was a big ask, but with a little toing and froing, and some extra incentives from VW, Steve finally got to where we were both very happy.
The van arrived exactly on time, and everything was exactly as I wanted. I've had no issues with my van yet, and currently it's showing 8000 miles since new in October 2017. So I haven't had the pleasure of the service department, but I got the first 3 services thrown in with my deal anyway, so as they are free, I don't foresee any major complaints.

I have however had to go back to Parkway because for some reason the towing eye cover on my Sportline splitter had vanished, and this isn't the same as the standard Highline bumper towing eye cover.

Parkway don't actually have a parts dept, and this is done through TPS VW parts in Leicester, who couldn't supply me with the cover I need, because they explained that anything Sportline, cannot be sold to the general public, and had to go through your supplying dealer. So I shot back over to Parkway, and spoke to my man, who walked me over to the service desk and explained the situation.
The lovely young lady proceeded to order me, not 1, but 2 towing eye covers, and have them painted in my Black, all for free!! So again, another huge thumbs up to Parkway Leicester.

I know not everyone's had great experiences of their main dealers, but I for one would travel to the right place knowing i'd get looked after from start to finish, and after! So I highly recommend Parkway for those in the Midlands and further afield.

Holy thread resurrection but I am sure I was using Parkway's parts dept., which was shifted into the commercial vehicle side well into 2019 after TPS stopped mere mortals shopping there.

 

[Lotuscamper]

just quick update
I received a refund from Parkway for the bill I was given as overcharged and wrongly dealt with over the week.
Still not going to use this dealership

 

[Lotuscamper]

Just another update
No refund made to wife account called twice service manager was busy apparently however he did go home at 5

 

[Steve Hales]

I've had really bad customer service from Parkway Leicester historically so have used Listers Coventry without any issues, it's an extra 1/2 hour each way but worth it.