Don't think they give two shits, as long as VW pay them for the work they will do as I didn't even have a phone call from Swansea dealership to inform me it had arrived ok even though he said he would when I gave him the heads up that it was on the way.Nothing gets the service managers attention more than that pulling into the dealers..
More ammunition for me to go to VW Customer Care when they open the case in the next 24hr. (Prob Monday now).