Just got back from a couple of weeks touring and camping in the Kombi with the family down through France to the Hossegor and Biarritz areas. While we were in Biarritz which was our furthest point from home the van developed a nasty loud knocking from under the rear end while going over even the smallest of bumps. I feared the worst that one of the H&R 40mm lowering springs on the back left had given up the ghost after miles of bumpy french country roads and a full load (still probably nowhere near the T32's limit though). We limped in to our campsite and after crawling underneath I couldn't see anything due to much of the spring being covered with a rubber shroud. Anyway, I had my daughters and wife rocking the van from side to side and I could hear the sound coming from the spring and could also feel it clicking violently when I touched it...
My fears confirmed and wondering how we were going to get home I gave H&R a call to see if there were any dealers / stockists near to us for a replacement etc. or failing that sending one to our location, all I got was a fairly disinterested bloke at the U.K. office telling me that before they could do anything they would need photo evidence of the spring so they could submit a report to Germany HQ etc. etc. and this could take about a week or more! Not much help under the circumstances as we needed to be heading back north in about five days.. In the end he suggested I get in touch with whoever fitted them.
Not really what I needed to hear...and by now feeling a little stressed by the situation and the thought of the 1200 mile journey home, I gave Exploria a call as they had fitted the springs originally.
Well what a total contrast! The guys (and girls) at Exploria couldn't have been more helpful, nothing was a problem and they said they would send one out straight away! Kate emailed me the tracking numbers etc. so I could see its progress and the whole way they dealt with the situation gave us all a massive sense of relief and probably prevented the whole situation becoming a holiday ruining nightmare...
Great to know that there are still companies out there like Exploria that actually still care about their customers months after the work has been completed and can be bothered to go the extra mile for them..
A big 'Thank You' to Graeme and the gang at Exploria! I am still undecided as to get booked in for a line-out and combi bed etc. or wait a little while and go full camper with my van but I know who will be doing the work when that day comes!
As a footnote to anyone with H&R springs fitted it turned out that it hadn't broken a spring after all Doh!..the consensus seems to be that as it was the first time the van had had such a heavy load and the springs had compressed and settled a little lower than before and they possibly chewed through the very material that was intended to make them quiet..Anyway, this aside, the guys at Exploria have fitted a new spring buffer product and road tested my van for me no questions asked and it now runs quiet as a mouse! Cheers!