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General enquiries and customer care. General Enquiries. 0800 333 666
Glad to hear you got a refund.Just for the record I bought a 18 plate with 20k miles on the clock and on the first day it happened to me twice and my wife once, all three times going downhill slightly in about third at about 20 mph slowing down. Thought it was an electrical fault as the start-stop wasn't working properly and I wonder if the battery hadn't been fully charged when they sold it to us. Call the dealer and they said we just weren't used to driving the gears/van. I eventually got the money back for the van due to another unrelated problem.
Think I might have got lucky returning the van as it is damn scary when it happens and you do need your wits about you.!
By the way @Long tall John there are a few vans for sale here on the forum, and @BognorMotors often has a few for saleGlad to hear you got a refund.
Hopefully the next poor sod gives it back, and the dealers gets it mended!
Yet another one!!!! please keep us posted.....DavetomI’ll join the club, my 3 week old, 750mile 69 plate 102 has stalled 3 times whilst in motion - always downhills with clutch dipped or changing gear. VW Assist on way to have a look on my drive. Will keep you all posted . HO bloody HO
I would take the van back whilst you still have the chance in your 30-day money back guarantee. It WILL happen againI’ll join the club, my 3 week old, 750mile 69 plate 102 has stalled 3 times whilst in motion - always downhills with clutch dipped or changing gear. VW Assist on way to have a look on my drive. Will keep you all posted . HO bloody HO
I was pondering that but I’ve put my own wooden ply up the on side, with a dozen or so screw holes, doubt they’d like that..removed and sold the bulkhead too.I would take the van back whilst you still have the chance in your 30-day money back guarantee. It WILL happen again
Good luck....Cheers guys but can’t help thinking that showing the dealer an Internet forum won’t get taken too seriously ? You’ve given me the impetus to pop down tomorrow though,I’m nearing the 30 day mark and tomorrow is realistically the last day that I could sort anything so here goes.. I’ve got nothing to lose anyway ! I shall update ASAP
They’ve agreed to have it back under the 30 day return policy ( day 26 !). I’m probably gonna have a 150 6 speed off them, slightly more cash but better spec. Let’s hope that one doesn’t cut out .. thanks for the info and assistance lads
Merry Christmas to one and all