Well, got it rebooked for last week and thankfully after two days it was done. Aircon temperature is now adjustable again, which is a godsend as the weather is hotting up! Also the door cables recall was done but they haven't clipped the passenger door panel back on properly! Hey ho, I've had ongoing communication with VW HQ who will log my issues, leave it on the system to reclip the door panel the next time it's in a VW van centre and I think they're going to offer something in the way of compensation for the total shambles it's been to get this booked in anywhere (and the fiasco of that booking being messed up and a wasted day plus over two hours on the road for nothing!). I think they said a free service when it's due, so we'll see.
In a sense I'm sort of glad the heating fault occurred while trying to get the door cable recall booked in as it's all been done in a oner now.... time will tell if this fault reappears or if the replacement motor arm thing that snapped is a new version now. They couldn't confirm if it's a redesigned part or not. I told VW UK about what I've learnt about this fault, and given that many are snapping at between 12 and 18 months of the T6.1's life they can expect numerous vans in under warranty, twice if the replacement part isn't redesigned to not snap. Imagine that, nearly half a million vans in for two or three days, and doing that twice during the three year warranty period for the same fault? Here's hoping (and it's a vague hope to be frank) that VW sort this one properly as even their technician guy recognised to me that it's a common fault! Fingers crossed eh, but it really puts you off the brand.