Where are all the VW technicians?

[Georgeo]

Phoned my preferred VW garage to have my infotainment screen booked in for replacement under warranty. The next appointment I could get was November and that is just for a diagnostic. Not sure a diagnostic is required to see that a touch screen isn’t working.
Is this kind of wait time normal or just in the west of Scotland?

 

[Dellmassive]

Same story everywhere

 

[Sasquatch]

Less and less franchised dealers for the same amount of sales and aftershaves - the end result is queues round the block.

They're duty bound to properly diagnose every fault as part of their contract. If they take a flier and replace parts without doing so and the fault doesn't go away then the dealer is saddled with the cost, and considering how slim margins are I can quite understand them wanting to do it by the book even if it is annoying.

 

[huxwar]

Phoned my preferred VW garage to have my infotainment screen booked in for replacement under warranty. The next appointment I could get was November and that is just for a diagnostic. Not sure a diagnostic is required to see that a touch screen isn’t working.
Is this kind of wait time normal or just in the west of Scotland?

Could always do it yourself @Georgeo

Done mine last week, worked a treat

 

[Georgeo]

Yeah that is an idea. Thanks @huxwar

 

[B19DRG]

I replaced mine , pretty straight forward

 

[Garyde]

As above it is pretty straight forward to do yourself.

I'm local - down in Inverclyde and have done a couple of the touchscreens. If you need any help, give me a shout!

 

[kipperman]

If it's under guarantee, I would be cautious about DIY - you would be on your own from then, and Lord knows what VW might pin on a self repair..

 

[Pauly]

VW dont repair screens they replace completes units and those headunits are around £1500 IIRC so they always check first to make sure its not glitching or software replated

 

[Georgeo]

VW dont repair screens they replace completes units and those headunits are around £1500 IIRC so they always check first to make sure its not glitching or software replated

OK at £1500 to replace I know why they need to do a check. Would any individual pay that to replace that audio system?

 

[Georgeo]

As above it is pretty straight forward to do yourself.

I'm local - down in Inverclyde and have done a couple of the touchscreens. If you need any help, give me a shout!

Hi @Garyde thanks for the offer. Great to get that kind of support from a forum. I have a service coming up and will have a chat with them about the screen then. May get better response with face to face. Thanks again for the offer.