Multiple Engine Management Faults

[Twoguns]

That is exactly how a PCP works. At the end of the term you either settle off the finance and then own it outright, or you hand it back and use any collateral against a new one. Not sure if a lease would be different - however, having a lease car for work we have the option to buy it from the lease company at the end of the term or hand it back. Can't imagine VW would insist on having it back and not give you a purchase option. Weird.

According to the finance company the balance has to Be paid off by a 3rd party.
The way people get around it is to do as said previously, get a friend or family member to pay it off in their name and sign it back over to you.
I don't know if commercial is different to cars but I thought like you I could just return, pay off outstanding balance or trade in for replacement and use the difference between outstanding balance and vans value as a deposit on next van.

 

[Keeff]

They can sell it to anyone except the person the lease is in . You should have the v5 in your name so just change it to the new owner then back to you .
They just want the money for it but it's a legal thing.

 

[Roadrunner]

Get your wife to pay it off, you just have to hope she lets you have it back

 

[Pauly]

I think the critical bit is that its supposed to go to a 3rd party at the end of the finance term, your not allowed to buy it, anybody but you.
Your dealer will be that 3rd party and then sell it back to you

 

[StudleyGlass]

Yep i here this done a lot by some of the company i deal with.

 

[Twoguns]

Get your wife to pay it off, you just have to hope she lets you have it back

Paying for it at the ends not my current thought at this time as I will lose the support of the finance companies weigh as they do seem to be the ones in the driving seat. So I would be left with just the dealer and VWCV and I don't have confidence in either of them sticking their hands in their pocket to cover my conversion costs.

 

[G11hws]

@Twoguns, quick update on the failed software update, gave the van to my brother to drive to work only told him they reset the light I didn't mention the update that failed. We spoke this morning and he felt like the van was brand new again, engine was very responsive and the mpg up 10%, also he noticed that the gearbox stayed in 6th while in the average 50mph zone instead of lagging along in 7th. We do the same journey 5 nights a week at the same time and we stick to the same speeds, either it was regening to stay in 6th or the update may have changed the van, I will run the van for two more nights to see if the light comes back (sun/mon) then ring the dealers to book in.

Did you have any luck with the dealer updating yours?

Cheers Glenn.

 

[T6 Dave's Dad]

@G11hws Perhaps the software update took partially but didn't fully install? It will be interesting to see what, if any, additional difference the fully installed upgrade makes to performance. It is interesting that it is now holding 6th gear and spinning well instead of "idling" in 7th when it was probably fouling the DPF. My best guess as a non engineer, but I am aware that a (wealthy?) Range Rover owner has parked his vehicle because of problems and LR have stated that the DPF is full because it is used continually in an urban cycle - so presumably no regeneration.

 

[Twoguns]

@Twoguns, quick update on the failed software update, gave the van to my brother to drive to work only told him they reset the light I didn't mention the update that failed. We spoke this morning and he felt like the van was brand new again, engine was very responsive and the mpg up 10%, also he noticed that the gearbox stayed in 6th while in the average 50mph zone instead of lagging along in 7th. We do the same journey 5 nights a week at the same time and we stick to the same speeds, either it was regening to stay in 6th or the update may have changed the van, I will run the van for two more nights to see if the light comes back (sun/mon) then ring the dealers to book in.

Did you have any luck with the dealer updating yours?

Cheers Glenn.

Pleased for you @G11hws but I'm getting pretty pissed off my end.
I have the Finance company telling me they will get dealer to request tech support from MK then I contact the dealer later to ask them if this is the case and if a software update is now available and they say they are not requesting MK help and that they will ask the tech there if they have checked for software update only to find every time I call them later for an update they still either have not asked about Software update or the tech is working on something else.
I've reported this to the Finance company reporting the above and that I'm getting pretty pissed off as I think I'm just getting palmed off and that up to now I think I've given them enough slack. They agree with me that this is not acceptable and will take it up with the dealer.
I will consider my options over the weekend.

 

[T6 Dave's Dad]

@Twoguns try and keep the faith my friend which I appreciate is very difficult in the very demoralizing situation being created by your Dealer. However, I suspect a heavy kick up the backside is coming their way in the very near future because HQ CV VW and VW Financial Service will be very unamused and intolerant of the attitude of your Dealer and the offhand treatment that you are now receiving from them. Sure, the Dealer is probably frustrated with not being able to resolve the issue but they should be prepared to accept outside help from HQ who have a wider picture of technical issues across the customer base. I say keep the faith because it is just possible that with the issue of a technical bulletin to the dealer network the problem has been identified and a solution found as per @G11hws' post .

 

[Twoguns]

@Twoguns try and keep the faith my friend which I appreciate is very difficult in the very demoralizing situation being created by your Dealer. However, I suspect a heavy kick up the backside is coming their way in the very near future because HQ CV VW and VW Financial Service will be very unamused and intolerant of the attitude of your Dealer and the offhand treatment that you are now receiving from them. Sure, the Dealer is probably frustrated with not being able to resolve the issue but they should be prepared to accept outside help from HQ who have a wider picture of technical issues across the customer base. I say keep the faith because it is just possible that with the issue of a technical bulletin to the dealer network the problem has been identified and a solution found as per @G11hws' post .

That's my frustration at this time. I told them yesterday afternoon a possible Software Update may be available and all I ask is that they can check and confirm it is available or not.

 

[Buggirl]

Thankfully it was present before I had it converted.
According to the finance company as it's on finance lease technically if I reject it then I am supposed to return it in its original state as with finance lease I'm never supposed to own it at the end of four yours, a 3rd party is supposed to buy it. So they wouldn't cover the cost of my conversion as I was never supposed to do anything to it. Very interesting I said as most private buyers will be doing the same thing.
I told him the dealer said that when the four years is up to call them and they sort the final balance then I pay them and therefore own the van. The finance person said "I didn't hear that" as that's not supposed to happen. I told him that he did hear it and that I am pretty pissed as it looks like the dealer has Miss lead me as I made the dealer fully aware that I intended to keep the van for a very long time hence why I've not cut corners and spent top money on top stuff to go in it.
So basically it looks like I have no choice but to keep going through this until they fix it no matter how long it takes and no matter how many days I have to waste. Not happy at all!!!!

I was asked when my finance was going through if I was planning to convert it and the dealership said if I had said yes then my finance wouldn't have been agreed! I actually don't intend fully converting this one but I bet I would not technically be insured sleeping in the bed I have just had installed either!

 

[G11hws]

@Twoguns, piss poor show from your dealership, do you have another locally to you. Also Vw assist did tell me to call them if the dealer was not helpful, might be worth calling them. If you have no joy might be time to add the hours of inconvenience up and start sending invoices to cover your lost time to vwcs.
I will try to get some more info regarding the update for you.

 

[T6 Dave's Dad]

@Twoguns I'd stick with the current Dealer, especially if they supplied the vehicle. They will get an attitude adjustment from HQ VW CV I'm sure and you can always make your dissatisfaction known to the senior management of the Dealership, especially if it is part of a group.

 

[T6 Dave]

Me, I'd go into dealership, ask them to sort, and if they responded as above, I'd fish my mobile out, phone VW finance or assist, and tell them to sort the pleb standing in front of me out, and pass the pleb my mobile and then watch him squirm! But then i'm as subtle as a headshot at times!

 

[Keeff]

I think you are in a good position as the finance have paid VW for it and you buying it from them . They have got to sort it out or you can refuse it . They have a big hold over VW not like you buying one van and if they think it is still standard and you are going to hand it back they will get on the case. Don't tell them you have converted it yet.
You could also tell the dealer you are going to hand it back to the lease company if they don't get on with it .
I hope it all goes well.

 

[Twoguns]

@G11hws just had an email from the Finance company about the Software update you were on about.
They report it is for the EU5 engine not the EU6, so back to the drawing board. How's your van been lately?

 

[T6 Dave]

@Twoguns , damn feel for you mate, might be worth driving in sport mode and see if this does anything to help?

 

[G11hws]

@Twoguns, the light has reared its ugly head again this morning, so i can only assume the update did not work, i am waiting for a call back to book into the main dealers to carry out the update. will let you know what they say.

 

[G11hws]

@Twoguns, just had a call back the van is going in next Tuesday for the dealer to carry out diagnostics on the fault but they will speak to vw assist and ask for details on the necessary update and install that as well.