Hi guys, I am back to post an update about the situation I have been dealing with. As you know I ended up swapping the van that I originally bought for a van that was in an acceptable condition. (Pictures to follow)
After I rejected the van in poor condition they said I could keep using it until the paper work was sorted out. after 2 weeks it was still not sorted out and it was coming to the date when they would take the first payment. I rejected the van on the 14th of May and come the 28th I had not heard anything so I called them to ask what was going on. They said they were still waiting and not to worry as they had cancelled the order for the original van and were sure I would not be charged the first month payment. 2 days later I check my account and they had taken the money from my account which left me overdrawn. It has now taken 3 weeks to recover.
I also had a few issues regarding tax. I received a letter from the DVLA for a tax renewal on the car that I had traded in 8 weeks ago. It turns out that they had not even sent the documentation to the DVLA to transfer it and come of the end of June it would automatically renew. I wasn't fussed about recovering the last months tax from this vehicle because it was only £30 for the year. I just needed to make sure the vehicle had been transferred from my name. They assure me that this is being sorted out.
The other problem with tax was the original van that I purchased. I paid 6 months tax for the vehicle and I was only due to pay 1 month before I handed it back and had to recover the remaining 5 months tax. The date for the start of the 2nd month arrived and I still had no log book sent through the post. So now I am paying tax for 2 vans for the month of June when I have only ever had 1. I am also paying this months tax for a car that I handed in 8 weeks ago. I called them yesterday and they said the tax for the first van has been cancelled and they were waiting for the money back from the DVLA. The cheque will be for 4 months tax instead of what should be for 5 months. I only drove the van for 2 weeks and end up paying tax for 2 month. After I called yesterday afternoon, they said they will give me a cheque for the full 6 month.
If anybody is considering buying a van from this place, you must ask to speak to the young lad called Jack. He will look after you and make sure you are treated properly. The original salesman was on holiday and didn't even bother to tell me he would be away so this would prolong my issues and inevitably cost me ££, so I requested somebody else sort it out. This is when I met Jack. He done the hand over for the new van. I spent a few minutes with him and I new instantly that this was the guy who I should have seen to start with. When I showed Jack to state of the original van he said he would be embarrassed to hand it over like that.
I blame the original salesman for accepting it in this condition then thinking it was acceptable to hand over to me in that state. And the sales manager for trying to bullsh*t me into thinking the van was in acceptable condition and that he would accept it in that state.
But I have to say the original blame is down to Lookers in Glasgow for sending the van in such poor condition. VW Newcastle have told them that they no longer will accept any vehicles from them that has not had a full review and walk around video sent first.
