Hi Folks, here's another one of those posts about leaking sliding windows, except this one surely, has a unique twist? I have to share this, as I can't quite believe this has happened from a VW dealer...
I bought a 66 plate Shuttle from a VW Van Centre 150 miles away from my home (I won't name drop, for reasons that will become apparent) at the beginning of June. The dealers had just opened following Lockdown. Over the course of the next few days after getting it home, and following a wash I noticed the blinds were wet. To cut to the chase, the windows leaked. I had the van in with another local VW Van Centre for a couple of unrelated issues, so added the leaking windows to the list to investigate. They confirmed the problem and subsequently sent details to the selling VW Van Centre along with some costs to repair, rather than me taking it back another 150 miles. We're talking £2k for new windows and blinds - the blinds we're rusted up, and full of white marks.
The selling VW Van Centre wanted to rectify the problem themselves, as clearly it would be more cost-effective them doing it, than paying another dealer to fix the issue. I totally get that, so took the van back, and was loaned another vehicle whilst the repairs took place. They wanted the van for 7 days to do the fixes (a couple of other warranty things). This ended up being a few days more due to a wrong part being delivered. No biggy.
The day comes to collect the finished/repaired van - great! So 150 miles back to the dealer to be presented with a complete dog's dinner of a repair - lets bullet these out:
- OEM sliding windows replaced with aftermarket ones - totally different profile and none standard fitment
- Blinds didn't fully retract
- OEM vehicle glass tinted green, aftermarket glass is clear
- Internal trim missing from windows with gaping holes into the door card
After a 30 minute dance around potential solutions to the problem, initially with a 'we'll fix the blind', through to fully understanding my total disappointment with the experience, and agreeing to replace the windows with OEM glass and drop the vehicle back at my home with a tank of fuel.
The selling dealer has clearly looked to do this on the cheap, and it really hasn't worked! I can't imagine they would have thought it was acceptable, could they? really? I'd be interested to know if anyone else would be equally annoyed at this. It's not much to ask to have it returned in the same OEM state it was dropped off, surely? In retrospect, they'd have been better paying the local dealer to do the work - cutting corners has saved them nothing, and cost me time, money, and hassle
Here's a couple of pix to accompany the chatter.