Precisely! My mate saw the writing on the wall when the cons no longer had to refer to the PO's as "Mr" and "Sir"......saw it with my own eyes having been involved with more than one disturbance. Once watched and listened to a negotiator in action.....steam was coming out of my ears! She was being "observed" by one of those independent prison visitors/adjudicators (can't remember the name) in a high vis jacket. I was more annoyed with the negotiator.....or should I say, the system that dictated that the negotiator should be forced to negotiate in the way she did. It was hard to remain professional. My son was in the army at the time and they were being forced to pay for damage to their room/furnishings etc that were already damaged.....while these cretins were doing some alterations to a prison roof.....and throwing all the bits of roof in my direction to pick up!My Father retired early because he'd had enough of what he claimed were the cons being treated like royalty and the offices being treated like mud. He's a tough old boy and I never saw him complain about anything, but I think physiologically it became very testing. I've actually got a few customers that are POs, and they don't speak very highly of the career. I think it's like most government jobs now, too much red tape and daft time wasting procedures, that only really benefit those on the wrong side of the rules. Bring back a world where common sense and experience prevailed.
Rant over...
My utmost respect to anyone who, day after day, has to go back into those zoo's.....and take all that grief......I was able to walk away!!!