Don't worry you will get it sorted....
I also have a major hardware problem, the NS headlight, which itself is a replacement for one that arrived damaged in the post, is faulty! The low beam LED projector is loose inside the headlight! I hadn't noticed until after it was fitted, but it's no good so that'll need to go back to the seller! 3rd time lucky hopefully, maybe I'll buy brand new this time. Anyway, van's now going to be off the road for a few days whilst I source a new headlight
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When I bought my LED headlamps from UK to be delivered to Ireland, supplier sent me 2 LHS units and not pair! It was such a huge disappointment and then a lot of hassle and stress when sending one back!