Yeah it's frustrating!They sent an email to tell you they are sending a letter! Sounds like the nhs
To be fair though, I guess they have to promote their product
I got this email last Thursday
Hi TallPaul_S
We've been notified that a parcel has been posted to you from ide-tec KG 50Nord in Germany.
Just to let you know, it's likely there will be a Customs charge to pay for this item, due to the declared value of it.
You don't need to do anything now. We'll let you know when it's in the UK and confirm if any charges have been applied by Border Force.
But as of 8am yesterday it's at my local depot, being held awaiting the payment of customs charges. Which I can't do untill I have the reference number on the letter they've sent me...
I mean, you have my email address, why are you sending me a sodding letter!! It really is ass-backwards, I don't see any reason why they can't email. I just want to pay the charges and get my stuff!