Hi all. This is my first post on here as i didn't want to post in the heat of the moment and wanted everything to settle down in case I went off on a rant.
I have converted a 2016 T6 into a totally awsome van, but have had quite the journey courtesy of my aurora popping up when I was doing about 60 on a dual carriageway.
The big issue I had was that neither tbe fitter or for a good 5 months Skyline would accept responsibility. My stance was that I cared not and simply.wNted it fixed, however, skyline were suggesting the fitter had completed the install in a superseded manner and consequently had done something along the lines of left only 6 threads of tbe locking cam showing when there should have been 8 and placed a washer in a diff location (don't quote me on that as I'm no roof fitter). Nevertheless, after an outright appaling service from the fitter (who at one point wouldnt even return the trade cost of the roof) many hrs of bickering amongst themselves and me ended up suggesting perhaps everyone should meet in a car park for a thumb war to sort it out, I finally got hold of management at Skyline amd quite quickly all was resolved. Although i will never claw the 6 months of calls, emails and stress back, Skyline in fact collect the van, took it to thier yard and fitted an entirely new roof and fabric for the cost of materials so I can't ask more than that. What I will say is that the locking mechanism now is completely different to how it was before. It's now very clear when it's engaged and when it's not and although I'm still a little wary (trust me this is a vast uplift from tbe first few times a drove it after) I'm now pretty confident she's staying in place. I guess a few take homes for me would be.
Never had another aurora to compare it to how was I ever going to know what was right and what was wrongly fitted.
Clearly there must have been some issues otherwise there wouldn't have been an alternate fitting system generated.
No matter how good the product, if the fitter is an arse there is always going to be an issue when cutting the roof of off a vehicle and replacing It with a hinged piece of fibre glass.
If troubles arise, don't talk to the monkeys, talk to the organ grinder. (This may have saved me 6 months).
Having had this happened I now know for certain there are other cases of this happening (apparently there is even dashcam footage from a vehicle behind the event and its a terrible shame if Skyline are still denying this) but I'll suggest my roof now is an amazing product and one I'm very pleased with.
Although a total arse at the time, the problem in my case was driven by the fitter more than Skyline and I concluded quite quickly that, on the grand scale of things, me getting upset about an issue with my life long dream of owning a VW Camper when it was one that could be fixed, just simply wasn't worth it.
OK post over. I'll leave it to you guys to decide amongst yourselves what you choose to do.
As for me and my kids. WE ARE SUPER HAPPY WITH OUR ROSIE AND THE ROOF ;0)
I have converted a 2016 T6 into a totally awsome van, but have had quite the journey courtesy of my aurora popping up when I was doing about 60 on a dual carriageway.
The big issue I had was that neither tbe fitter or for a good 5 months Skyline would accept responsibility. My stance was that I cared not and simply.wNted it fixed, however, skyline were suggesting the fitter had completed the install in a superseded manner and consequently had done something along the lines of left only 6 threads of tbe locking cam showing when there should have been 8 and placed a washer in a diff location (don't quote me on that as I'm no roof fitter). Nevertheless, after an outright appaling service from the fitter (who at one point wouldnt even return the trade cost of the roof) many hrs of bickering amongst themselves and me ended up suggesting perhaps everyone should meet in a car park for a thumb war to sort it out, I finally got hold of management at Skyline amd quite quickly all was resolved. Although i will never claw the 6 months of calls, emails and stress back, Skyline in fact collect the van, took it to thier yard and fitted an entirely new roof and fabric for the cost of materials so I can't ask more than that. What I will say is that the locking mechanism now is completely different to how it was before. It's now very clear when it's engaged and when it's not and although I'm still a little wary (trust me this is a vast uplift from tbe first few times a drove it after) I'm now pretty confident she's staying in place. I guess a few take homes for me would be.
Never had another aurora to compare it to how was I ever going to know what was right and what was wrongly fitted.
Clearly there must have been some issues otherwise there wouldn't have been an alternate fitting system generated.
No matter how good the product, if the fitter is an arse there is always going to be an issue when cutting the roof of off a vehicle and replacing It with a hinged piece of fibre glass.
If troubles arise, don't talk to the monkeys, talk to the organ grinder. (This may have saved me 6 months).
Having had this happened I now know for certain there are other cases of this happening (apparently there is even dashcam footage from a vehicle behind the event and its a terrible shame if Skyline are still denying this) but I'll suggest my roof now is an amazing product and one I'm very pleased with.
Although a total arse at the time, the problem in my case was driven by the fitter more than Skyline and I concluded quite quickly that, on the grand scale of things, me getting upset about an issue with my life long dream of owning a VW Camper when it was one that could be fixed, just simply wasn't worth it.
OK post over. I'll leave it to you guys to decide amongst yourselves what you choose to do.
As for me and my kids. WE ARE SUPER HAPPY WITH OUR ROSIE AND THE ROOF ;0)
