It was the comment about getting recompense even though he hadn’t suffered a loss. Neither did the Diesel gate victims, but they got a payout. The chap with the t32/t30 arguably suffered a greater loss than those involved in diesel gate, but you suggest that it’s a “non-event”. It’s like saying someone thought they’d bought a 4 motion but actually got a 2wd, but seeing as they haven’t been stuck in a field, does it matter that it’s not a 4mot, even though they paid for it. The fundamental issue here is that the guy didn’t get what he paid for & what it said on the tin. If it was me I’d be furious.