I had a bad experience with their customer service.
I bought some gloss lower grills from them and when they arrived they had pdc holes in them.
There was no mention of pdc holes in the ad so I assumed they didn’t have any.
I phoned them up to arrange a return and they emailed me a return form which I filled out and returned the grills via parcelforce at my own expense of just over £10.
It took many weeks and half a dozen phone calls before I got a refund, and even then they didn’t refund me the full amount. I’d enclosed a note with the returned grills asking them if they would refund my postage costs as a goodwill gesture as they weren’t advertised as having pdc holes but to no avail.
All in all the experience cost me around £25, I will never buy from them again and certainly wouldn’t recommend them.